Customer Testimonials
Prior from today I've experienced several leaks with my car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Michael Stead Cadillac in walnut creek.
Michael stead Cadillac replaced my leaking timing cover seal twice,the repair failed. after the first repair job. Soon after replacing rear shocks, I was told that I needed a new rear differential. I agree for them to replace the differential. At which time, I mentioned to Jack and David in the service department that it appears that my timing cover was leaking again after two pairs already. The tech cleaned front of the motor. And now it's back, every repair that's been done that I mentioned has failed two and now three times. So now I left ... Read More DealerRater - Mar 17, 2022
One star is too high of a rating to provide. Michael Stead Cadillac's customer service was incredibly awful. Service department is incompetent and never returns phone calls in a timely manner. Service reps say they'll call you back, but you will have to call three, four, five or more times to get an answer. They intentionally dodge your phone calls and are extremely evasive when it comes to providing a straight answer. Service manager Martin was rude, inconsiderate and inflexible to customer needs. He was not willing to put himself in the customer's shoes. Lacks empathy, approachability, ... Read More DealerRater - Jul 7, 2021
Melissa has done an Incredible Job keeping the employees engaged and the Customer Service on 6/26/20 from Joe was Excellent! Thank You! This was a Great Experience! Bravo!
Service Dept was very professional l got an oil change it was done in a very timely fashion. I was a waiter and Joseph Whittaker gave me a wait time and he beat it by ten minutes. I am loyal Cadillac owner and always nice to be treated as such Thanks Mr Sherman
Richard & Shaun provided a great experience! This is my second time buying 2 new Cadillac's. First in 2017 and now in 2020. Wow a new XT5 and a CT5 !.
Joe went out of his way to help me re compute my car computer screens. Oh you have got to b e Kidding. Not enought.
Excellent service and Joe was extremely nice. The waiting room was nice and comfortable and the store was clean. Joe went over and beyond to help me understand my remote to the Cadillac.
Joe was great at service, highly recommend him. Nice and honest fast turn out. Brake replacement and navigation display was not working, he changed it all.
Made same day appointment. In and out in less than two hours. Car was washed. Service rep (Joe) was excellent, friendly, thorough. Everyone at this dealership provide the best customer experience in the area. I will buy my car here and have it serviced here as long as I continue to receive this level of serve.
The dealership as aways is clean and Joe Whiteker the service advisor was friendly and courteous. The job was completed and in a timely manner.
I had an excellent experience at Michael Stead Cadillac. Joe in service was very easy to work with and kept me updated about the service on my vehicle. Would recommend this dealership to anyone!
Unbelievably BAD Experience
I was returning my lease and started looking around while I was waiting. Long story short, I bought a used XT5. I talked to the salesperson and finance manager to ensure any charges for the lease would be taken care of since I was buying a car from them and couldn’t afford a down payment on top of any end of lease charges. They assured me I would not go anything for the car I was turning in. A couple weeks later a $2500 bill came in the mail for excessive wear charges. When I called, the ... Read More DealerRater - May 11, 2020
David --as usual--makes all the difference! please stop requiring the review to be 25 words long--stay safe best mark iruyefehdmgktieywgwg000000000 mary had a little lamb whose coat was gmc silver
I am a long-time customer of Stead and the reason I keep going back is because of their commitment to provide excellent service to their customers.
Jack did a fantastic job. Went out of his way to get things done quickly and correctly. I appreciate his honesty and would tell anyone to contact him if they have business there.
The detail work on my 18 year old car was fantastic. Waxed, cleaned the interior and under the hood, it was spotless when I picked it up.
This is the first time that I got work done at your dealership and I have not had to go back for repair. Jack was courteous, took all the time needed and had everything done that I asked for. The only negative is the price , almost $3800. Examples wiper blades $50, Battery $390, tires Potenza Re0050 $483 each. I found them online for $200 each. That is over twice the cost. The service was well done, Jack was great but the cost prohibitive. I will have to look at other options. Regards, Claudio Mariotta
We visit frequently for service for both of our cadillac autos. The customer service is always great and everyone goes out of their ways to help us with our needs.
My wife brought in the car for normal service under our service contract and was treated very nice. Good experience. We reccomend this dealership to any Caddy owner and maybe a Corvette owner.
Even with the Coronavirus issues and limited staffing at the dealership, Aric was very accommodating while trying to maintain a “healthy distance”. He is very knowledgeable about the Cadillac product line. The vehicle we purchased was extremely clean and presented very well. We would definitely recommend this dealership.
Jack in service dept was most professional, congenial, and helpful, with the maintenance servicing on my 2019 XT5, last Tuesday. The one and only negative factor to the experience, was having to wait 45 minutes to be written up by him for servicing, because he was suddenly bombarded with his other customers that also arrived same time. Unfortunately, I was told by another service advisor (who was available, but couldn’t write me up), because of dealer’s policy that which ever advisor took appointment with customer, is also the designated individual to write up customer at time of service, , which incurred ... Read More DealerRater - Mar 26, 2020
Great dealership! Great service department. The General management of the dealership is great. I wouldn’t buy a Cadillac anywhere else or would I have my Cadillac serviced anywhere else.
Michael Stead Cadillac does a great job with customer service. We will only take our GMC Yukon to this dealership for service. They are friendly, helpful and easy to work with!
David Johns was helpful, informative and pleasant to work with. We have had a few past visits that were with different service advisers but I think I'm sticking with David!
Pleasant, professional, and reliable. Jack was friendly and helpful. Stayed in touch with me and made sure job was done on time, as promised. I’ll be back!
Have bought two Cadillac CTS vehicles from this dealership and been satisfied both times with the deal. James Bass was my salesperson. If and when I buy a new Cadillac, I’ll go here first!
Aric made the process seamless and very easy to get the vehicle we wanted in a short period of time Dominick was knowledgeable about the car, and was very professional and polite. Thank you!
Great service. I was there for transmission oil exchange and transmission software update, as well as regular oil change. Service was excellent, they provided shuttle to home and back. I noticed improvement in transmission performance immediately.
I always enjoy working with everyone at Michael Stead Cadillac. The are friendly and very helpful. David Johns, Service Writer, is always cheerful and checks to make sure everything is up to date with my vehicle.
Melissa Kangas, general manager, always makes me feel welcome. Service writer, David Johns is always cheerful, efficient and makes sure every detail is attended to. He makes my experience at your dealership something I look forward to.
I went in for simple service for my car and after a few questions about the new 2020 CT6 I shortly after decided to get a new car, but very happy with the result, surprise!
Jim Bas was a true professional, and made this purchasing experience a joyful and un-stressful one...i would definitely recommend this dealership to friends and family
Let me put it this way if Eric Carlson should be the example of all salesman for this industry to deal with him was a pleasure and his help and consideration for my purchase I’ll never forget. Great guy thank you Aric.
Always excellent service. Jeremy explained everything after service and mentioned things I should out for and things to take care of next time. I always feel service department is being thorough without being pushy.
Michael Stead Cadillac Walnut Creek was very fair in my dealings with the re-purchase of my vehicle. Melisa was very understanding and eager to assist me. I now continue to be a satisfied Cadilac Customer.
After living with a horrible squeaking noise from the back trunk area on our 2019 XT5 for a while, I sent Melissa Kangas a video with the sound, last Friday (1/24/20). As her usual self, she expressed care, concern, and a desire, for an immediate resolution to the matter.
Erich in service dept called me that very same afternoon, asking me if I could bring it in ASAP, on Monday (1/27:20), said they would correct the problem in one day, along with providing me a loaner car. Quinn called me at end of the day to advise problem had been resolved.
So, hoping ... Read More DealerRater - Jan 28, 2020
Excellent Service Representative. Always takes care of my vehicles and always has a friendly smile. I’d recommend him and the dealership to everyone. Great customer service
I'd like to express my sincere thanks to the entire service dept. for the excellent job they did in fixing my car and getting me back on the road quickly. A special thank you to Dave Brown, Jeremy, Trevor, Jeff, Jhony, and Martín.
Jeremy greeted me with a bright smile and a can do attitude that was refreshing and pleasant. Asked me what my needs were and took my keys immediately. Great experience!
I was so happy to work with Jeremy this last service... he made life so much easier for me. It was a stress free experience and I appreciate that. He kept me informed and helped me with every aspect of leaving the car and getting me home while it got repaired. I loved his sense of humor, his kindness, and his professionalism.
Service department did an excellent and timely servicing of my Buick Enclave.. I repeat Your Service Department did an excellent and timely servicing in a professional manner.
Very fair price for tires and a lot easier than dealing with Costco etc. I trust getting work done at the dealer compared to independent shops. Mechanic’s know the cars and their prices are fair.
I worked with Jim Baas, he was very informative and friendly. He sat in the car with me and gave me a tutorial of how the car worked which was great. No pressure to purchase which was a relief because some people can be very pushy. I will definitely recommend him to anyone that is looking to purchase a new or used car.
The personnel at Michael Stead Cadillac have been very attentive to our needs. Our experience began with the ‘Let’s get it done somehow’ approach to our purchase as exhibited through Kiel, our salesperson’s, persistence and ear to our situation. And, it has continued through Erich, our service coordinator’s, attention to our scheduling needs in the routine and periodic maintenance requirements.
Excellent service! A+ Highly recommend Cadillac and best dealership! Top notch! The General Manager was professional, helpful and extremely knowledgeable! Have recommend them to many’
All of the staff were very friendly, polite and helpful. My 2017 XT 5 has had problems for at least the past two years. It had been towed a couple of times to Stead. Nothing was ever identified as a culprit of my car needing three batteries in three years. There were many other symptoms which I feel were warning signs. The service department just identified the battery was dead, gave me a new battery and that will fix the problem. It didn’t fix the problem. I know service worked hard to try to identify the problem and they were very ... Read More DealerRater - Jan 1, 2020
Very professional, courteous. Didn’t have to wait a long period of time. Very satisfied with the service. I would refer anybody I know to you. Thank you so much.
I had the greatest sales rep, Jim Baas and the easiest buying experience I have ever had. Very impressed with this dealership and their employees.
They do the work right the first time and have great coupon discounts for work being performed. Very honest with work being done.Dave is very professional and represents Cadillac well.
It was a big decision for us to move up to Cadillac, but Stead Cadillac made the decision much easier. Friendly staff and prompt service made the transition easy.
Great group of professional people. Eager to help me in my pursuit in buying a new car. Particularly Kiel who I believe I caught off guard when I walked in and told him exactly what car I was looking at. He handled it in great stride and because of him and his no pressure but eager to help attitude sold me on this car.
Great experience trading in SRX for a 2019 XT5. Aric was very responsive via email and text when I was first interested in getting a new car. The car was ready when I arrived the next day for a test drive, and by that afternoon I was driving away in my new car. Would highly recommend Aric and Michael Stead Cadillac.
Very professional and efficient organization. They told me how everything was going to happen, kept me informed and finished the job on time and perfect
I took my leased XT5 in for routine maintenance, and brought a couple of minor issues to Jeremy's attention. He informed me there was also a new recall for engine computer upgrade. All of this was performed as quickly as could be expected while I waited. It was a rainy day, but at my request they also washed and cleaned the car, which had just been through a messy trip. Jeremy kept me informed by text as maintenance progressed. I don't know what the upgrade was, but the car drives better than ever.
Joe in service was very good. I was into device dept. tree times in ten days with various problems and he tried to get problems solved as quickly as possible which I appreciated.
Another All Star experience provided by your service Department, all my concerns were addressed and resolved expertly by your staff of professionals. I always felt that my car was in the best of hands. Thank you for that. I'll always recommend your company to friends and family for their automobile needs.
Jeremy is an excellent employee and rep for your dealership. He’s the reason I’ll be servicing both my cadillacs at your dealership. Melissa as well: a valuable manager indeed. Her communication is top notch.
The salesperson described this as a coincerge relationship and I agreed with him. The dealership does make one feel the customer/client is most important and the dealership will do their best to prove it.
Excellent service for the last 20 years keeping my DTS 2000 in excellent running condition. That is pretty much it for now. R. Ron Armijo
Oil change before trip. Jeremy was excellent. Very helpful and very professional and helped me with what I needed. I felt he went over and beyond.
Always have great service with David Johns but I was disappointed that computers were down and I couldn't receive a receipt of all the work done by the technician that serviced my car.
Everyone was friendly, quick, and knowledgeable. I’ve been here several times and it feels family. Jeremy gave me updates throughout and made sure to explain what was going on. Trevor was amazing. He was very quick and efficient. Thank you!!
GOOD AND EFFICIENT SERVICE AND CARE - GOOD AND EFFICIENT SERVICE - SERVICE WAS GOOD AND EFFICIENT -- FRIENDLY AND EFFICIENT = GOOD AND EFFICIENT SERVICE AND COMPLETED IN GOOD TIME.
Great service department. Organized, friendly and timely. Work was completed with no issue. Will definitely return and recommend this dealership. Had already checked for recalls when I arrived for my service
We have dealt with Stead Cadillac for many years. We have always found them highly professional in every aspect. In recent years our service representative, David Johns, has always been extremely helpful. He is the ultimate professional in his field.
A very accommodating experience. Concern over dash warning light. No service required. Service department took my car in and performed an inspection which resulted in no service needed.
Though negotiators but fair! Took from Sunday until Thursday for us to make a deal. Worth the wait! Aric was terrific from the start. He is a definite asset to your firm!
Aric was wonderful to work with. Very informative regarding the vehicle we were interested in seeing. He made sure it was clean and ready to go when we arrived! He was awesome
Any great organization is only as good as it’s leadership, And in Melissa Kangas, Stead Cadillac shines brightly under her direction and guidance, along with the entire staff, representing the Cadillac brand.
Fantastic visit, fast and washed my car is always appreciated. Also used the shuttle service, very fast and accomadating. Thank you very much. 😊I will be back.
I just completed the purchase of a new 2019 XT5 and was very pleased with the sales staff (Richard Khoufry) and all of the other staff. My car was delivered bright and shiny and ready to go! I love my XT5!
Very professional and straight forward. Erich took great care of me and the entire staff was very accommodating and pleasant to work with. Will recommend to everyone
My experience was great. Very personal and knowledgeable help. I got the car I wanted at a price I wanted to pay. I was in and out in a reasonable amount of time and I LOVE MY NEW CAR.
I drive over 100 miles to get my XT5 serviced here and I have 2 other Cadillac dealerships within 10 miles of my home (1 less than 1 mile), because these folks take car of me and my car. Keep it up!!
Professional and friendly service. Never felt like I was being worked or sold stuff I didn’t need. Honored the warranty and were fast and thorough. Shuttle service friendly and fast.
Aric was great with purchase and service, Millisa was outstanding with the Repurchase with installing the third trany in 2 years. Confidence in the 2013 SRX destroyed.
Sales team was great very helpful and full of k knowledge about the Escalade I purchased. I would definitely buy another vehicle from them in the future
Although I've always experienced pretty good customer service at MSC/WC, this last visit was incredibly satisfying due to Jeremy Wilson, Rachel, Trevor and Luis. Couldn't write a better scenario for profound customer service if I was a screenwriter! Every action by the above-mentioned employees was on-point and reassuring. 'Special mention' has to go to Jeremy though. His e-z, laid-back style might give some pause but, my opinion is, he's a consummate professional who reeeally knows his stuff and will leave 'no stone unturned' to ensure the customers' satisfaction; overall, a great team. Kudos to Melissa Kangas ... Read More DealerRater - Sep 27, 2019
The purchase went off without an issues. The paperwork was in order, the delivery of the vehicle was timely and the vehicle orientation was excellent.
Dave is the service employee I choose to work with. He has been respectful and attentive. I appreciate him and my shuttle driver. Always pleasant.
I always am treated with kindness and professionalism. David is always willing to accommodate any special requests to the best of his ability, it may not always be possible but at least I feel he tries.
Jeremy Wilson was very helpful & polite. He explained very thoroughly about questions I had about my car. He also had me In & Out within no time. Great Service💯
Having my car serviced at Michael Stead is a very positive experience. The service staff is very thorough and discuss clearly what they will be doing and why. I drive some distance to the dealership and wait for my car. There is a fancy coffee machine and I can make a latte or hot chocolate and a very pleasant area where I wait. Some people prefer the couch area but I like the table by the window where I can spread out my work. While waiting they often update the progress on my car. They almost always finish near the ... Read More DealerRater - Sep 19, 2019
The Express service went as advertised, I was able to wait for my XT4. Jeremy Wilson advised me of a new recall that had just been released, they took care of that with my Express service appointment.
I received great service! David was quick to check me in when I arrived and had Greg waiting to shuttle me back. My Denali was clean and ready when promised.
David Johns always gives me the best service. Everyone is so friendly. I've been taking my car to them for over 10 years would not go anywhere else.
Great service, great staff and great products. Greeted with a smile, a hello and what can we do to help. Kept abreast of status of work and when completed via text message.
I received excellent support and service. I do not remember their names. But I had the appt on Saturday at 8:30am. The staff was efficient and courteous.
The car was done on a timely matter. Uber came to pick me up or me to pick up my car that was a nice service
A very nice young man greeted me and asked if I had a service appointment. He escorted me to David Johns, who immediately checked me in. The service work was completed in the time promised and I was able to use a discount coupon I received in the mail. The same young man came over when I was getting into my CTS Coupe to leave, and said he loved my car…it is really unique and I’ve kept it like new. All in all, a very pleasant service experience.
Your salesman, Ferman, made my visit and purchase the most comfortable and enjoyable experience I have ever had in the past at other dealerships. I might add that in the past i’ve received excellent service from David Johns in your service dept.
The dealership is very nice and the staff is very attentive. The waiting areas are clean and the service department is excellent. David the service adviser is the best!
Dave is excellent in the service dept. we have had Mercedes, Chevrolet, and Other GM vehicles, Cadillac by far give the best customer service when it come to serving your vehicle.
They get you in and out as fast as they can!! Even an awesome car wash!, Love, love, love this dealership! Been a customer for 7 years and will continue supporting this group of professionals.
Very Professional organization. From beginning to the end, it was a joy to deal with them. They kept me informed every step of the way and finished on time and they even followed up with a very professional phone call after the service to make sure all went ok. Fantastic!
We love our local Walnut Creek Cadi dealer. Services are great and dealing with new purchases easy. Our family has also shopped there and recommends it too.
I have had excellent customer service from all members of the Michael Stead team since I purchased my XT5 in October 2018. There were a few issues which were quickly resolved/fixed so far (my most recent visit is still a bit of a mystery since of course my brakes wouldn't freeze up while there). I do not live near the dealership so an Uber is provided both ways which has been very helpful. I love getting my vehicle back clean and repaired which always makes me smile. I do recommend this dealership!
Larry was thorough, efficient, friendly, and professional. Kept me advised about the progress of my car while I waited for my car to be serviced.
BUT I NEVER GOT MY QUOTE TO PURCHASE AN EXTENDED WARRANTY. I REQUESTED A QUOTE ON THE 8TH OF AUGUST AND IT IS NOW THE 17TH AND AS OF THIS DATEI I STILL HAVE NOT GOT ONE. HOW MANY TIMES DO I HAVE TO ASK? I STILL WOULD LIKE ONE. BUT LETS SEE HOW MUCH LONGER IT WILL BE BEFORE I AM CONTACTED WITH A QUOTE.
